Shipping Policy

Thank you for visiting and shopping at Pacific Lock Hardware Supply.  Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Business days are Monday-Friday. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery options

Shipping cut-off time is 12pm PST. Orders placed after 12pm PST will be processed the next business day.

Standard Shipping
  • Delivered typically in 1-5 business days
  • All orders require a street address; orders cannot be shipped to PO Boxes
Next Day
  • Delivered the next business day after an order has shipped.
  • All next Day deliveries require a street address; orders cannot be shipped to PO Boxes
  • Next Day delivery is only available for orders with delivery addresses within the continental United States.
Second Day
  • Delivered by the end of the second business day after an order has shipped
  • All orders require a street address; orders cannot be shipped to PO Boxes
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Pacific Lock Hardware Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.